Digital business solutions agency, Dock9, has issued its 2019 Mortgage Playbook, which sets out the firm’s vision for the future of technology in the mortgage space.

It also features views from figures in the mortgage industry.

The second half of the book details the 10 ‘plays’ that could form the engine of digital transformation. These include processes, techniques and technologies that are based on research and interviews.

Mark Lusted, Dock9 managing director, said: “The mortgage process is ripe for disruption. Customer expectations are evolving, the speed of technology changes is increasing and the barriers to entry for new challengers are getting lower.

“Incumbents are grappling with seismic shifts in customer behaviour, technology and organisational processes and culture.

“We have always believed in sharing our knowledge, skills and point of view with our clients, friends and peers. It is our hope that the insights and practical ‘plays’ shared in this book act as a spark for thoughts, and actions, that help make organisations fitter for tomorrow, and ready for the next generation of customers.”