Countrywide Surveying Services (CSS) has appointed Ana Bajri as a senior technical manager for risk and compliance.

Bajri (pictured) will be responsible for ensuring that services to customers and corporate clients are of the highest standard, as well as driving sustainable growth and success in a suitably risk controlled way while optimising the customer journey.

Prior to this appointment, Bajri held a number of roles at the Royal Institution of Chartered Surveyors (RICS) over the past nine years. Most recently, she was an associate director in the international standards team at RICS where she was responsible for the development of technical standards and best practice guidance for professionals operating in the real estate sector.

In this role, she led the development of residential and commercial sector standards, technical guidance and associated supporting solutions for residential surveys, building operation/facilities management and sustainability.

She also sits on a number of industry groups and is currently a deputy chair of the Home Buying & Selling Industry Group, established to enhance consumer confidence and certainty, increase transparency and reduce transaction timescales.

Matthew Cumber, managing director of Countrywide Surveying Services, said: “Ana has demonstrated true passion and dedication to improving the home buying and selling process for consumers and industry in the UK. She has successfully led the development and delivery of the new best practice benchmarking standard in home surveys which is now widely adopted by corporate and SME residential surveying practices throughout the UK. And was instrumental in enabling a safe reopening of the housing market during Covid-19.

“Her vast experience, enthusiasm, drive and influence will prove to be a real asset across the business and I expect her to be instrumental in delivering sustainable growth in the right way.”

Bajri added: “I am delighted to join Countrywide Surveying Services and to work alongside some fantastic colleagues who deliver consistently outstanding results. My main aim is to drive the highest possible standards for corporate clients and consumers in a sustainable and risk-controlled way, and I can’t wait to get started.”