Solicitors Rowlinsons has become one of the first law firms to launch a bespoke mobile conveyancing app for property buyers and sellers in England and Wales.
The app, which has been specifically designed for their clients, allows users to access key documents and information on their transaction and check on progress 24/7 by linking directly into the firm’s internal systems.
The firm will also be able to send letters and messages instantly and enable clients to electronically sign and return any documents, all through the app.
Tom Parkinson (pictured, left), director and head of property, said: “We listen to our clients and are therefore investing a significant amount of resource to improve the conveyancing process for them. The launch of our app will help with communication and updates, but also has the potential to significantly speed up transactions as key documents can now be signed and returned in minutes.
“We now live in a ‘mobile first’ world and our clients want to be able to access information when they choose to, which is often not during traditional working hours.”
All of Rowlinsons clients will be given the option of using the app at no additional cost and will receive a link from which they can download the app to either an Apple or Android mobile device. The app gives the client full visibility of the conveyancing process, explaining what happens at each stage and sends instant alerts when there is a new update or a document is received.
Laura Taylor (pictured, right), who recently joined the board of directors and oversees IT for the firm, added: “This is a key initiative for the firm in 2020 and we believe our clients will benefit from improved accessibility and transparency during their move. As a practice we also take our risk management responsibilities very seriously and our new app will offer a more secure communication method than email or post.
“The feedback so far from clients has been great and we’ve had a complete mix of people using the app, from first time buyers through to seasoned investors.”
