The Financial Services Consumer Panel has issued a 10-point plan in advance of the Chancellor’s Mansion House speech, highlighting its 10 priorities for the future of financial services.
Six of the points are aimed at achieving outcomes for consumers from the industry, while the remaining four are targeted at regulators.
The points are as follows:
<ol>
* Straightforward products which ‘do what they say on the tin’
* Treat customers fairly
* Relevant and unbiased advice
* Responsible lending in the mortgage market
* Better Banking
* Dependable later life products
* Intelligent regulation
* Make firms play by the rules
* Effective redress
* Timely and appropriate compensation
</ol>
Adam Phillips, Consumer Panel chair, said: “We welcome the Chancellor’s wish to improve financial services. However
