Computershare says its new online mortgage customer service platform is “futureproofed” and ready to grow with the needs of its clients.
Its mortgage servicing arm, Computershare Loan Services, has now released ‘iConnect Online’, a new system that allows UK borrowers to access and alter their information as well as make payments towards their mortgage via the web.
Andrew Jones, CEO at Computershare Loan Services, said: “Computershare prides itself on technology innovation and I’m delighted that we have been able to apply the full extent of our company’s expertise and experience in creating iConnect Online.
“As ever we have ensured that our service can be fully tailored to the identities and needs of each client, ensuring their brand remains strong and visible – and their customers have a seamless experience when using the platform.
“We’ll continue to invest in digital channels to improve and personalise customer experience in an industry that has been historically slow to adopt change.”
Computershare Loan Services say that, as well as incorporating the current needs of users, such as compatibility with smart phones and tablets, iConnect Online has been “futureproofed” to be able to accommodate future technological developments.
In addition, the new system integrates standards for payments security, and has been designed in line with internationally-recognised Web Content Accessibility Guidelines (WCAG 2.0) that help those with disabilities use the site.
