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2025: The year of CX

In financial services, customer experience (CX) is no longer a secondary concern – it’s...

Putting a spin on choosing the right CRM for your business

A recent Mortgage Soup column by Martin Reynolds, CEO of SimplyBiz Mortgages, drew an...

Rethinking the stamp duty cycle: can we break free from the boom-and-bust trap?

Ahead of the stamp duty changes on 1 April, the UK property market is once...

Filling the commercial and semi-commercial advice gap

Despite the turbulence in the residential market caused by rising interest rates and affordability...

The future of bridging: what 2025 has in store

The bridging finance industry is a vital component of the property market, offering flexible...

Demystifying the specialist buy-to-let journey

The words complex and specialist are often used in the intermediary market, particularly in...

Work with landlord clients on energy efficiency responsibilities

It will be of no surprise to anyone active in the buy-to-let/private rental sectors...

TOM BILL: Just where are mortgage rates heading?

Guessing the future trajectory of UK mortgage rates has become trickier since 6 February....

Why firms are falling short on Consumer Duty

The FCA recently published its analysis of Consumer Duty board reports. Most firms have...

Converting opportunities: an alternative approach to tackling the housing crisis

The government has set an ambitious target of delivering 1.5 million net additional dwellings...

What Poundland teaches us about bridging the value gap

When Poundland was founded, the vision was simple: make shopping an easy, transparent, and...

Number of maturing mortgages offers great opportunity for advisers

As 2025 gets underway, it’s difficult to ignore the looming wave of fixed rate...

A decade of reflection

The size and shape of the UK mortgage and protection market has changed significantly...

A new CRM – it’s just like choosing a washing machine, isn’t it?

We have seen plenty of column inches around what AI will do to transform...

COMMENT

How advisers can find and secure powerful introducers to grow their business – Pt2

I hope you found my earlier article useful and enlightening and if so, please read on, as in this piece I complete the steps...

What building the future means for mortgages

Earlier this month I attended the Abundance 360 summit in Los Angeles, Peter Diamandis’s annual gathering of entrepreneurs, scientists, tech CEOs and investors who are,...

Five things brokers across the country are telling me right now

The thing I’ve always enjoyed most about working in the specialist mortgage market is the people. I’m lucky that a big part of my job...

The FCA has made the case for holistic mortgage advice

Last Thursday, the head of the FCA stood up at the JP Morgan Pensions and Savings Symposium and dropped a line that deserves more...

Technology’s biggest challenge is not the one you think

There is a version of the mortgage technology story that gets told at conferences and in trade press with some regularity. It involves platforms, disruption...

Latest news

Millions unclear on cost of credit as gaps in financial understanding persist

Millions of UK adults are using credit without fully understanding borrowing costs or how...

UK house price growth slows as London slips into decline

HM Land Registry’s latest UK House Price Index shows the average property price across...

FCA to extend conduct rules to cover bullying and harassment

Mortgage brokers, lenders and other regulated firms will have to tighten their internal conduct...

Solar and heat pump rules could push up mortgage prices

New rules forcing developers to install solar panels and low-carbon heating systems on most...

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