Citizens Advice has called on the banking industry to end the PPI scandal once and for all.

This following yesterday’s £20.7 million FCA fine for the Clydesdale Bank for “serious failings” in the way it handled complaints.

Gillian Guy, chief executive of Citizens Advice, said: “There is a long way to go before the PPI scandal is resolved. In the last 12 months, Citizens Advice helped with more than 6,800 PPI issues.

“Clydesdale has let down customers twice: by mis-selling PPI and by not giving people the compensation they deserve. By providing false information to the ombudsman the bank also showed contempt to its customers so it is right that it is severely punished.

“If the banking industry wants to regain the confidence of consumers it must end the PPI saga once and for all.”