Cirencester Friendly has made two new appointments in its underwriting and claims teams.

Sue Kissane (pictured), who has been at the society for just over five years, has been promoted to underwriting manager and will lead the underwriting team.

Rob Higgins, who joined Cirencester Friendly as claims team lead in 2020, is promoted to senior manager – claims.

In addition, Cirencester Friendly has also launched an apprenticeship programme, with this year’s intake of eight individuals taking on both customer facing and technical roles, revolving around a two-year course. As well as learning on the job, the apprentices will spend time with the senior leadership team and participate in virtual courses, working towards nationally recognised qualification. The hope is that all candidates will stay with Cirencester to build their careers once the course is completed, further supplementing its talent pool.

Andy Morris, Cirencester Friendly CEO, said: “If Cirencester Friendly is to achieve its growth ambitions, investing in both current and new talent is vital. Sue and Rob’s hugely deserved promotions reflect our commitment to this aim. I want our employees to feel they can develop and progress within the Society and we actively encourage regular career conversations between line managers and employees.

“By creating the apprenticeship programme, we can ensure we develop the skills we need to grow the business in-house. I and the rest of the senior leadership team are committed to creating an inclusive and supporting culture where every employee feels valued and empowered to achieve their career goals.”