Mortgage brokers are increasingly reassessing their technology stacks, with sourcing systems emerging as the area most likely to be reviewed over the next 12 months, according to polling conducted during a joint webinar hosted by One Mortgage System (OMS) and Twenty7tec.
The webinar, titled From Fact Find to Recommendation, explored how greater integration between CRM, sourcing, affordability and criteria tools can help advisers reduce duplication, improve efficiency and deliver better customer outcomes.
Polling carried out during the session found that 63% of brokers considering a technology change in the next year are specifically reviewing mortgage or criteria sourcing systems. A further 24% are looking at general insurance and protection sourcing tools, while 14% are considering changes to their CRM systems.
The findings suggest functionality and integration are becoming more important factors in technology decisions than price alone.
When asked what was driving potential changes, just 4% of respondents said a lack of connectivity was their sole concern, while no respondents cited price as the only factor.
Instead, 38% pointed to the need for additional functionality and 58% said their decision was influenced by a combination of functionality, connectivity, price and wider system limitations.
The research indicates that brokers are increasingly assessing how different systems work together throughout the advice process, rather than evaluating individual tools in isolation.
The webinar followed the recent integration of Twenty7tec’s ADAPT solution into the OMS platform. The tool provides ongoing product monitoring, allowing advisers to receive daily notifications of relevant product changes for up to 12 months.
Alerts are automatically recorded to create an audit trail designed to support compliance requirements and ongoing suitability reviews.
OMS provides an end-to-end platform covering residential, buy-to-let, second charge, equity release, bridging and commercial mortgages, as well as general insurance and protection.
Twenty7tec supports advisers through a connected technology ecosystem spanning the advice process from initial enquiry through to completion.
Jodie Andrews, head of marketing, sales & partnerships at OMS, said: “Brokers don’t have a technology problem; they have a connection problem.
“Many firms already have good tools in place, but if those systems don’t speak to each other, it creates extra work and risk. What we’re seeing now is a move towards joined-up platforms that remove repetition and give advisers a clearer view of each case from start to finish.
“Choosing the right tech partners is about how well those pieces fit together, not just what each tool can do on its own.”
Megha Srivastava, senior manager for client relationships at Twenty7tec, added: “The results reflect what we hear every day, it’s not just about having access to sourcing, it’s about how quickly and accurately you can move from client information to a confident recommendation.
“Brokers want systems that keep up with constant product changes and give them certainty in their decisions. That comes from working with technology providers who are aligned, integrated and focused on delivering a consistent experience across the whole mortgage and customer journey.”
