Accord Mortgages has unveiled an interactive website designed to support brokers during discussions with clients.
The new Client Hub is an online toolkit containing explanations about the different types of mortgages and the benefits of various products across the market, a guide through the typical mortgage process, and simple mortgage calculators.
The hub is interactive allowing brokers to tailor the information to each individual client by keying in a few personal details. Information is available to support the particular needs of a range of borrowers including first-time buyers, remortgagers, self-employed and contractors.
In addition, brokers can also customise the hub to their particular business style by incorporating their company name and colour scheme. The hub can be accessed via a desktop, laptop or tablet.
Brokers can gain access to the Client Hub by contacting their business development manager (BDM) who will provide step-by-step guidance on how to use it and, alongside Accord’s business development advisers (BDA) team, will be available to provide any further assistance.
David Robinson, national intermediary sales manager at Accord, said: “We’re committed to helping brokers meet their clients’ needs, and we aim to make their job as easy as possible. We hope intermediaries will find the Client Hub a useful tool to when discussing their clients’ borrowing options.
“Whilst other lenders offer brokers support with sales aids, our Client Hub is unique because it’s interactive and can be tailored to each client. The hub is very visual and includes animation, scenario illustrations and tips to make it easy for clients to understand their home borrowing options.
“We’re encouraging brokers to let us know what they think about this new support tool. The hub is constantly evolving, and with the help of broker feedback we plan to develop it further during 2017.”
Jeremy Duncombe, director of Legal & General Mortgage Club, added: “The Client Hub promotes and supports the job the intermediary does with their client and demonstrates Accord’s desire to work closely with the broker to provide the best possible customer outcome.
“Following on from the Welcome Pack, Accord is showing the value they place in the job that intermediaries do.”
