Working in Mortgages (WIM), the joint initiative between the Intermediary Mortgage Lenders Association (IMLA) and the Association of Mortgage Intermediaries (AMI), has unveiled a renewed charter and mission as it enters a new phase of development.

The group, originally formed to improve inclusivity within the sector, has now redefined its purpose and is inviting a new wave of volunteers to join its efforts.

The relaunch marks a significant shift, with organisers describing it as a “redefinition” rather than a simple refresh. WIM now centres its work around a newly articulated shared purpose: “To make the mortgage industry a fairer and more accessible place to work and do business with.” This statement, say organisers, will shape every future decision and direction.

Two strategic pillars — Attract and Retain — will now guide the initiative’s activities. These will focus on drawing in fresh talent and building a sector that fosters belonging and career growth. In support of this, WIM has introduced a new Diversity and Inclusion Charter, which sets out expectations for transparency, accountability and measurable impact from all those involved.

The initiative is also seeking new volunteers from across the mortgage industry to contribute to its expanded mission. With refreshed leadership in place, WIM is positioning itself to increase its influence through grassroots action — whether by sharing personal experiences, mentoring new entrants, or developing fresh ideas to promote change.

Dom Scott, managing director of Lifetime Connect, welcomed the initiative’s renewed ambition, describing the collaboration between AMI and IMLA as a clear sign of its importance. “We should be controlling the narrative of our industry — how we describe and promote ourselves — to attract and retain the best talent,” he said. “We invite everyone connected to this industry to contribute to the work that lies ahead. The more we collaborate, the better the outcomes.”

NEW CHAIR

Nicola Goldie, head of strategic partnerships and growth at Aldermore, has taken over as chair of Working in Mortgages. She paid tribute to the work already achieved by volunteers and urged new participants to step forward.

“I am thrilled to be taking on the role of chair of Working in Mortgages and am excited to lead the next step on the WIM journey to build on the remarkable work accomplished so far,” she said.

“As we move forward, I am eager to welcome new faces from across our industry to get involved. Together, we will build on our successes and strive for even more positive change.”

Stephanie Charman, chief executive of AMI, reinforced the call to action and underlined the importance of continuing to prioritise diversity, equity and inclusion across the sector. “AMI recognises that many people currently ‘fall into’ financial services rather than actively pursue it,” she said.

“We need to better educate people about the purpose-driven nature of the mortgage industry and the meaningful role we play in people’s lives. It’s time to build an industry people are proud to join—and empowered to stay in.”

With its revised charter, new leadership and renewed sense of purpose, the organisation is now setting its sights on building long-term, sustainable change across the mortgage industry.