Tandem Bank has launched a new digital platform for brokers, promising to cut processing times by more than four days and enhance the second charge mortgage journey through increased automation and efficiency.

The platform, called Connect by Tandem, has been developed to streamline the broker experience by removing manual processes and introducing smart technology to support case management. Early analysis suggests the system has already delivered a 4.5-day reduction in case processing times.

The move is part of Tandem’s wider ambition to establish itself as the UK’s greener digital bank, with a focus on using technology to make mortgage processes faster, more accurate and more transparent. According to the bank, the platform will also support its environmental commitments by reducing the need for paperwork and cutting operational waste.

ASPIRATION

Nigel Brookes, director of mortgage distribution at Tandem, said: “Our aspiration is to be the lender of choice in the second charge market and we know that means making the journey easier and smoother for brokers to deliver ever improving customer outcomes. Connect is a major step forward in that journey – automating the heavy lifting of loan processing and reducing friction – freeing up more time for brokers to focus on their customers.”

The Connect platform aims to improve communication between brokers and the lender while removing pain points in the submission and underwriting processes. It is the latest in a series of steps taken by Tandem to strengthen its position in the specialist lending space, particularly in second charge, where it has become one of the more prominent players.

The bank has indicated that further enhancements to the platform are planned, including additional tools to support broker decision-making and faster turnaround times for complex cases.