Shawbrook Commercial has made changes to its application process for large loan transactions.

“Within the commercial mortgages team we are committed to writing business across our entire range, and have been pleased to see the recent increase in our lending on loans over £750,ooo,” explains Karen Bennett, sales and marketing director.

“A significant proportion of Shawbrook commercial mortgage business is on loans valued over £750,000, across both short term and term mortgages. Therefore, we are very keen to ensure that we are recognised for the same level of service and delivery on these larger transactions as we are for loans under £750,000.”

Shawbrook has therefore decided that these cases will now be overseen and managed in-house by dedicated lending managers in each of their specialist teams – residential, commercial and portfolio.

The bank will also be providing additional support from the outset of the deal, with commercial mortgages management (CMM) team sessions held twice daily and regular updates with the senior credit team.

“Our credit relationship manager Tim Rist is able to meet brokers’ clients at a location convenient to them, in order to provide them with confidence in Shawbrook’s processes,” said Bennett. “We feel that these face-to-face meetings equip our teams with a fuller picture of the client and their requirements.

“The commercial mortgages division is pleased to provide this enhanced large loan service to our broker partners and their clients, in order to strengthen the level of personalised communication and transparent delivery which they already receive from Shawbrook.”