A new poll undertaken within the insurance sector has looked at the growing importance of technological skills.
RDT, a provider of insurance technology solutions, polled technology executives at insurance firms. It found that firms expect significant changes in traditional roles, particularly in underwriting and claims, as the industry continues to adopt automation and digital transformation.
According to the poll, 54% of respondents believe traditional roles will require enhanced technical skills, with a focus on data analysis and machine learning. To meet this demand, over 90% of insurers report investing in training programmes to equip employees with these digital skills, ensuring the workforce remains competitive in a technology-driven future.
AI SEEN AS CRITICAL
RDT says its poll highlights the growing importance of data analytics and artificial intelligence (AI), which 80% of respondents identified as critical skill areas for the future of the insurance workforce. Respondents also pointed to digital customer experience (60%) and cybersecurity and risk management (60%) as essential competencies. These skills are expected to not only improve efficiency but also to address emerging challenges in a digital insurance landscape.
Joe O’Connor, deputy CEO at RDT, said: “As insurers ramp up digital transformation efforts, the industry must prepare for a new era where technical skills are essential. At RDT, we support insurers through this transition with platforms designed to make data insights accessible and actionable. Our orchestration technology empowers insurers and prompts engineering experts to insert AI into processes thus enabling their colleagues to leverage the power of data without requiring advanced technical expertise.
“By investing in training and development, insurers are building a workforce equipped for the future – one that is capable of delivering a seamless, digital-first experience for their customers.”
The firm also claimed that its poll further indicates a widespread emphasis on customer-focused digital tools and technologies, with 91% of respondents confirming active investment in upskilling staff. RDT said the results underscore that while digital and technical skills are critical, they must be complemented by customer experience expertise to fully realise the potential of technology in the sector.
