MorganAsh has introduced further upgrades to its MorganAsh Resilience System (MARS), expanding the platform’s customisation options and integration capabilities to support firms across financial services and utilities.
The latest updates allow businesses to tailor vulnerability assessments more closely to their customer base, with recommended assessment sets now available for specific sectors such as mortgages, financial advice, credit, debt, building societies and insurance.
Firms can also adapt these assessments to meet their own client needs, ensuring flexibility across different regulatory and operational environments.
INTEGRATIONS
The enhancements also make MARS easier to integrate into existing systems. Using modern APIs, firms can connect the platform directly with their customer portals, CRMs or back-office systems, or opt to deploy selected functions for specific teams.
The upgrades enable vulnerability monitoring and reporting to be embedded into both new and existing customer journeys.
These developments follow earlier improvements to MARS’s algorithms, which now enable users to track and support customers experiencing multiple vulnerabilities or life events – such as moving home or relationship breakdowns – while maintaining a single, objective Resilience Rating.
The platform can also present data for entire households, recognising that financial planning is frequently shared across families.
Andrew Gething, managing director of MorganAsh, said: “Rather than a static system, MARS continues to benefit from a full range of developments and upgrades. Alongside our own pipeline of enhancements, we stay close to our clients and users and welcome feedback to ensure the system offers what they need.
“Following our major upgrade to better track multiple vulnerabilities, it is great to unveil further improvements that make MARS more flexible than ever to work with any financial services company.”
He added: “Customising our approach to assessments means we can be flexible to the needs and requirements of businesses in every sector, while enhancing integration means we can equip more firms with powerful vulnerability management with minimal friction.
“As a standalone platform or integrated into existing systems, firms unlock the benefits of MARS, whether it’s consistency of data and reporting, recommendations of support needs, benchmarking against peers – all in a way that is secure, GDPR compliant and delivers a real competitive advantage.”
MARS is now used widely across financial services and the utilities sector to help firms identify, monitor and support vulnerable customers, as required under Consumer Duty.
