Equity release lender More 2 Life has created a new head of servicing role and promoted Liz Ford – previously  operations support analyst – to the position.

Having spent nearly two years at More 2 Life, following a 10 year career with the NHS, Ford (pictured) has a wealth of experience and knowledge from both an operational and people perspective.

As head of servicing, she will focus on servicing customers post completion, asset protection as well as helping customers and/or their beneficiaries when policies are redeemed.

Ford will report into Ben Waugh, operations director.

She said: “I am excited to have be promoted to be More 2 Life’s first head of servicing. With customers having had a great experience dealing with their adviser and then the wider More 2 Life team, it is vital that this continues post completion.

“As part of my role, I will be looking after the team which deals with everything from general enquiries to drawdown requests and policy redemptions.  I am looking forward to getting stuck in and making a real difference for advisers and their clients.”

Waugh added: “As a lender, we are committed to supporting advisers and as part of this, we want to ensure that their clients receive the best possible help post completion. We are delighted to promote Liz into the newly created head of servicing role. This is one I am sure she will excel at and help us to provide first class service to our customers.”