Metro Bank is introducing a new online mortgage portal to be used by brokers and direct customers in Metro Bank stores.

It claims the portal will improve the service provided to Metro Bank brokers and customers, by enabling online applications for residential and buy-to-let mortgages.

Metro Bank broker partners will be able to self-register on the new system and complete full mortgage applications online, including a full affordability assessment in line with MMR criteria. The portal is aligned to Metro Bank’s manual underwriting process, by providing instant decisions where possible, and referring more complex cases to the lender’s mortgage team who will assess on an individual, case by case basis. This process is also supported by an easily reached dedicated helpdesk.

For direct customers who apply for mortgages directly through a Metro Bank store, mortgage adviser or private banker, text and email updates will be provided at key stages in the application process.

Richard Saulet, director of mortgages at Metro Bank, said: “At Metro Bank our customers and their needs always come first. The new online mortgage portal will make a big difference to our customers and broker partners, who will benefit from the enhanced technology. Most importantly, this is enhanced technology supported by a human touch, with manual underwriting continuing to be central to our offering.

“Providing the best in service and convenience to our customers is extremely important to us, and the new portal will help us to continue doing this as we grow.”