Market Harborough Building Society has become the latest firm to sign the Mortgage Industry Mental Health Charter (MIMHC).

A not-for-profit organisation, the MIMHC consists of seven co-founding firms and a growing number of signatories, who agree to be bound by six governing rules that encapsulate best-practice health and wellbeing guidelines.

Iain Kirkpatrick (pictured), Market Harborough Building Society CEO, said: “Through our Thrive Agenda, we promise to help our members, colleagues, and community flourish. We actively promote our colleagues’ wellbeing with a variety of different initiatives. These include regular Thrive Together focus days on topics including recognising vulnerability, supported by our fully accredited mental health first-aiders from across the organisation.

“Free social activities are held throughout the year to bring colleagues together to build a supportive and collaborative environment. In 2024, colleagues can take three days’ paid leave to volunteer and get involved in the local community. Signing the MIMHC is a natural next step and demonstrates our unwavering commitment to supporting our colleagues’ mental health.

“As we forge ahead to become best for brokers, we’ll continue to do what’s right for their wellbeing too. Our ‘No Surprises’ commitment guarantees at least 24 hours’ notice of any product withdrawals. We introduced it after seeing the impact other lenders’ quick withdrawals were having on our broker partners and it’s a commitment that’s far from standard in the market. It forms part of our recently launched Best for Brokers Promise.”

Jason Berry, MIMHC co-founder and group sales director at Crystal Specialist Finance, added: “Market Harborough Building Society is making an important, public commitment to prioritise the best possible mental health for all its colleagues by signing the Charter.

“MIMHC is calling for systemic change across our sector to ensure far greater support is available for those in need – and this process requires both commitment and collaboration. By working together, we can create a more supportive and compassionate environment for everyone working in the mortgage industry.”