Specialist lender Market Harborough Building Society (MHBS) has made a commitment to intermediaries that it will provide at least 24 hours’ notice before withdrawing products.
The announcement comes as the Association of Mortgage Intermediaries (AMI) has called for a minimum notice period from lenders.
Iain Kirkpatrick (pictured), MHBS chief executive, said: “It’s difficult to watch the impact on intermediaries and their clients unfold again as quick decisions are needed and work/life balance and mental health is compromised to manage the fallout. MHBS will commit to providing a minimum notice period of 24 hours for withdrawals, without exception, and only make changes between 9am-5pm during the working week.
“In challenging times it’s more important than ever to work together. Trust and communication between us and the intermediary are key to delivering the best outcome for clients.”
As part of its Thrive Agenda, the Society says it is committed to doing the right thing for colleagues, members and its community to help them flourish. This promise extends to intermediaries and their clients. Through its Thrive initiative MHBS is helping to fund housing advice services with local agencies and provide homes for local people in need by investing in local housing.
