HM Land Registry has set out its ambitions to deliver faster and more efficient property transactions in its new Strategy 2025+, just published.
The plan focuses on expanding digital services, improving customer experience, and making property data more accessible across England and Wales.
The strategy builds on what the organisation describes as its most significant transformation in more than two decades. It sets out how HM Land Registry will continue to work with government, the property industry and other stakeholders to modernise the conveyancing process and reduce stress for homebuyers and sellers.
Iain Banfield, interim chief executive and chief land registrar, said: “HM Land Registry is undergoing its most significant transformation in over 20 years to serve our customers better.
“Strategy 2025+ represents our commitment to unlock a better, faster and less stressful property market for everyone through improved digital services, enhanced expertise, and customer-centric approaches.
“This transformation will play a key role in supporting government ambitions – from building new homes and regenerating places, to unlocking clean energy infrastructure and transforming planning.”
FOCUS ON CUSTOMER EXPERIENCE
The organisation said it had worked closely with customers to understand their needs and develop simpler, faster ways of doing business. Feedback from users has been used to shape new services, reduce common application errors, and improve access to property data.
Recent years have seen HM Land Registry recruit more than 2,000 new caseworkers and open its own Land Registration Academy to train and upskill staff. These measures have helped to speed up processing times, although demand remains high.
Under Strategy 2025+, further investment will be made in both people and technology to support an increasingly digital property market. The long-term goal is to make services accessible on any device, with real-time updates allowing customers to check the progress of applications easily and securely.
DIGITAL TRANSFORMATION
The plan places strong emphasis on automation, artificial intelligence and secure digital services to unlock the potential of land and property data. HM Land Registry said it would continue to work with the government and industry partners to develop consistent data standards, enabling faster, safer sharing of information across the property sector.
Digitising local land charges data remains a priority, with efforts under way to complete this work more quickly and make the information publicly accessible.
The organisation said these initiatives will not only support innovation within the property industry but also help drive wider economic growth by giving people and businesses greater confidence in the information they use to make land and property decisions.
