Brokers warned to protect customer data

Published on

Law firm Moore Blatch has warned brokers that they could be hit with compensation claims in the event of a data protection breach even if no ‘financial loss’ occurs. 

This follows the ruling in last month’s Google Inc. v Vidal-Hall Court case, where the Court of Appeal clarified the rules under the Data Protection Act 1988, which were previously interpreted as allowing compensation claims only if a data breach caused a financial loss.

Following clarification by the Court, Clause 13 of the Act will now be interpreted so that financial loss no longer needs to be shown for a compensation claim for emotional impact on the claimant, such as anxiety or distress. The previous interpretation had meant that compensation was not available for most breaches.

Moore Blatch has also warned that while all reputable organisations follow good data protection policies, more stringent practices need to be in place for data where a financial risk might be exposed by a data breach, such as the holding of bank or credit card details, as “appropriate measures” will be tougher in the financial sector.

The law firm believes the decision is likely to have a number of potentially wide-ranging implications, including an increase in claims for compensation under Clause 13, and a likely rise in  class actions, in which a large number of individuals have suffered emotional distress or invasion of privacy due to the same data breach. Such claims could be very costly to brokers in terms of damages.

John Warchus, partner at Moore Blatch, said :”Brokers, or indeed anyone in control of data, will now have an even stronger incentive to comply with data protection rules. The decision by the Court of Appeal is also consistent with the likely future trend of data protection legislation – the draft EU Data Protection Regulation will mean that someone can seek damages regardless of a financial loss.

“Brokers should urgently review their data protection procedures and strengthen where necessary as more compensation claims are likely and the amount of damages awarded is also likely to increase.”

COMMENT ON MORTGAGE SOUP

We want to hear from you!
Leave a comment and get the conversation started.
You need to register to post, so please login or sign up below.

Latest articles

Beyond the walk: Mortgage leaders talk mental health – part 12

The Mortgage Industry Mental Health Charter (MIMHC) began its third annual 144-mile Walk &...

Access Financial Services brings marketing function in-house to boost broker support

Access Financial Services has recruited three marketing specialists as it looks to strengthen adviser...

Equity Release Group backs FCA later life lending review

Equity Release Group has welcomed the Financial Conduct Authority’s Later Life Mortgages Market Study,...

SortRefer joins Ingard Network as exclusive conveyancing partner

SortRefer has been appointed as the sole conveyancing provider for Ingard Network, giving its...

Four in 10 landlords plan to refinance within next year

Nearly four in 10 landlords are planning to refinance during the next 12 months,...

Latest publication

Other news

Beyond the walk: Mortgage leaders talk mental health – part 12

The Mortgage Industry Mental Health Charter (MIMHC) began its third annual 144-mile Walk &...

Access Financial Services brings marketing function in-house to boost broker support

Access Financial Services has recruited three marketing specialists as it looks to strengthen adviser...

Equity Release Group backs FCA later life lending review

Equity Release Group has welcomed the Financial Conduct Authority’s Later Life Mortgages Market Study,...