Brokers warned to protect customer data

Published on

Law firm Moore Blatch has warned brokers that they could be hit with compensation claims in the event of a data protection breach even if no ‘financial loss’ occurs. 

This follows the ruling in last month’s Google Inc. v Vidal-Hall Court case, where the Court of Appeal clarified the rules under the Data Protection Act 1988, which were previously interpreted as allowing compensation claims only if a data breach caused a financial loss.

Following clarification by the Court, Clause 13 of the Act will now be interpreted so that financial loss no longer needs to be shown for a compensation claim for emotional impact on the claimant, such as anxiety or distress. The previous interpretation had meant that compensation was not available for most breaches.

Moore Blatch has also warned that while all reputable organisations follow good data protection policies, more stringent practices need to be in place for data where a financial risk might be exposed by a data breach, such as the holding of bank or credit card details, as “appropriate measures” will be tougher in the financial sector.

The law firm believes the decision is likely to have a number of potentially wide-ranging implications, including an increase in claims for compensation under Clause 13, and a likely rise in  class actions, in which a large number of individuals have suffered emotional distress or invasion of privacy due to the same data breach. Such claims could be very costly to brokers in terms of damages.

John Warchus, partner at Moore Blatch, said :”Brokers, or indeed anyone in control of data, will now have an even stronger incentive to comply with data protection rules. The decision by the Court of Appeal is also consistent with the likely future trend of data protection legislation – the draft EU Data Protection Regulation will mean that someone can seek damages regardless of a financial loss.

“Brokers should urgently review their data protection procedures and strengthen where necessary as more compensation claims are likely and the amount of damages awarded is also likely to increase.”

COMMENT ON MORTGAGE SOUP

We want to hear from you!
Leave a comment and get the conversation started.
You need to register to post, so please login or sign up below.

Latest articles

Green rent cap plan could squeeze buy-to-let affordability

Green Party proposals to restrict private rent increases for three years could make it...

Firms’ confidence in FCA rises as satisfaction hits 79%

Confidence in the Financial Conduct Authority has increased, with almost eight in 10 regulated...

Westmarq challenges surveying ‘duopoly’ as it targets lender business

Westmarq has challenged mortgage lenders to move more of their valuation business away from...

Advice firms step up technology use as integration remains key obstacle

Financial advice firms are taking a more proactive approach to technology, but integrating new...

Check launches mortgage readiness tool for prospective borrowers

Check.co.uk has added a mortgage readiness feature to its app, bringing together credit, affordability,...

Latest publication

Other news

Green rent cap plan could squeeze buy-to-let affordability

Green Party proposals to restrict private rent increases for three years could make it...

Firms’ confidence in FCA rises as satisfaction hits 79%

Confidence in the Financial Conduct Authority has increased, with almost eight in 10 regulated...

Westmarq challenges surveying ‘duopoly’ as it targets lender business

Westmarq has challenged mortgage lenders to move more of their valuation business away from...