Brokers warned to protect customer data

Published on

Law firm Moore Blatch has warned brokers that they could be hit with compensation claims in the event of a data protection breach even if no ‘financial loss’ occurs. 

This follows the ruling in last month’s Google Inc. v Vidal-Hall Court case, where the Court of Appeal clarified the rules under the Data Protection Act 1988, which were previously interpreted as allowing compensation claims only if a data breach caused a financial loss.

Following clarification by the Court, Clause 13 of the Act will now be interpreted so that financial loss no longer needs to be shown for a compensation claim for emotional impact on the claimant, such as anxiety or distress. The previous interpretation had meant that compensation was not available for most breaches.

Moore Blatch has also warned that while all reputable organisations follow good data protection policies, more stringent practices need to be in place for data where a financial risk might be exposed by a data breach, such as the holding of bank or credit card details, as “appropriate measures” will be tougher in the financial sector.

The law firm believes the decision is likely to have a number of potentially wide-ranging implications, including an increase in claims for compensation under Clause 13, and a likely rise in  class actions, in which a large number of individuals have suffered emotional distress or invasion of privacy due to the same data breach. Such claims could be very costly to brokers in terms of damages.

John Warchus, partner at Moore Blatch, said :”Brokers, or indeed anyone in control of data, will now have an even stronger incentive to comply with data protection rules. The decision by the Court of Appeal is also consistent with the likely future trend of data protection legislation – the draft EU Data Protection Regulation will mean that someone can seek damages regardless of a financial loss.

“Brokers should urgently review their data protection procedures and strengthen where necessary as more compensation claims are likely and the amount of damages awarded is also likely to increase.”

COMMENT ON MORTGAGE SOUP

We want to hear from you!
Leave a comment and get the conversation started.
You need to register to post, so please login or sign up below.

Latest articles

Rental prices hold steady as supply edges higher, Propertymark finds

Average rents agreed across the UK remained broadly flat in 2025, despite a rise...

Lloyds data points to shifting housing hot spots as regional markets diverge

The South West city of Plymouth topped Lloyds’ latest ranking of housing hot spots,...

Westminster and London dominate list of most expensive areas for first-time buyers

A new study has identified where first-time buyers paid the highest prices for their...

Fixed rates dominate as first-time buyers drive activity in 2025

The UK mortgage market in 2025 was shaped by falling rates towards year-end, a...

The Wealthy Advisers Club passes 750 members and secures CPD accreditation

The Wealthy Advisers Club has reached 750 adviser members less than a year after...

Latest publication

Other news

Rental prices hold steady as supply edges higher, Propertymark finds

Average rents agreed across the UK remained broadly flat in 2025, despite a rise...

Lloyds data points to shifting housing hot spots as regional markets diverge

The South West city of Plymouth topped Lloyds’ latest ranking of housing hot spots,...

2026 forecasts: why mortgage tech choices will matter more than ever in 2026

Firstly, while technology is becoming an increasingly imposing presence across the mortgage market, this...