Bright Grey and Scottish Provident seek to speed up life claims process

Published on

Royal London

Bright Grey and Scottish Provident have introduced a fast-track system to reduce the time it takes to pay out on life cover claims.

Relatives will no longer have to wait for complex legal issues to be resolved before they can receive a payout, the protection firms claimed.

Life cover claims up to the amount of £100,000 will be paid out if there is a Will and there are no suspicious circumstances. For cases without a Will, the protection businesses of the Royal London Group will pay out up to £25,000. In all cases claimants will need to complete an indemnity form. This will allow the proceeds to be paid quickly without the need to wait for a Grant of Probate.

Phil Stafford, head of underwriting standards, philosophy and claims, Bright Grey and Scottish Provident, said: “Payment of death claims can often be delayed by the time taken to obtain the appropriate grant of representation (known as confirmation in Scotland), which enables the personal representatives to administer the deceased’s estate. This delay can arise where an own life plan has not been assigned or written in trust. In complex cases, the process can take many months or even years.

“The last thing anyone dealing with bereavement will need is the added pressure of money worries. By speeding up the life claims process the time it takes to receive a payout will reduce substantially in many cases.

“We would also urge people to write their life policies in trust. With less than 10% of protection policies being written in trust, many families needlessly experience the difficulties that that brings with it, problems with probate, legacy disputes and unintended gifts to the tax man.”

COMMENT ON MORTGAGE SOUP

We want to hear from you!
Leave a comment and get the conversation started.
You need to register to post, so please login or sign up below.

Latest articles

HSBC UK passes £500m milestone in broker-led SME lending

HSBC UK has more than doubled its broker-originated SME lending this year, passing the...

Nearly half of lenders admit servicing teams are unprepared for rising borrower pressures

Lenders’ own servicing teams are not ready to support borrowers as economic conditions worsen,...

Just Mortgages appoints Joe Cavalier to lead estate agency division

Just Mortgages has expanded its estate agency division with the appointment of Joe Cavalier...

Majority of brokers critical of “turbulent” run-up to 2025 Budget, lender claims

The run-up to the 2025 Budget was described as “chaos” by most brokers surveyed...

Later life borrowing rises as older buyers turn to mortgages in greater numbers

UK Finance’s latest later life mortgage lending update for Q3 2025 suggests that borrowing...

Latest publication

Other news

HSBC UK passes £500m milestone in broker-led SME lending

HSBC UK has more than doubled its broker-originated SME lending this year, passing the...

Q&A: Mark Tosetti, CAL

Mortgage Soup fires the questions at Mark Tosetti, CEO of CAL and director of...

Nearly half of lenders admit servicing teams are unprepared for rising borrower pressures

Lenders’ own servicing teams are not ready to support borrowers as economic conditions worsen,...