Barclays has overhauled its residential mortgage application system for intermediaries, promising a quicker and more intuitive experience that early adopters say can cut case submission times to just 15 minutes.
The new platform, which replaces the bank’s previous system, has been built around broker feedback, with the lender claiming application times have been reduced by as much as two thirds.
Barclays said the redesign was intended to remove friction and duplication, reducing administrative burden while speeding up the route to offer.
Roland McCormack, head of intermediaries at Barclays, said: “We have listened, we have heard, and we have acted. Our new application system has been shaped by extensive broker feedback and is designed to specifically address their needs, bringing wholesale improvements in key areas.
“The launch of this system is an important milestone in our broader transformation journey, having recently undergone an organisational restructure to place greater focus on supporting our intermediary partners, and a demonstration of our long-term commitment to this vital group.”
Improvements focus on three stages of the mortgage process. The affordability calculator has been reworked with clearer questions and a modern interface. The agreement in principle system has been rebuilt for brokers, now including downloadable certificates.
The full application journey has also been redesigned to feature fewer questions, drag-and-drop document uploads and an increased file size limit of 15MB.
Intermediaries will also be able to access real-time updates and alerts, with visibility across cases whether working individually or as part of a team.
