Bankhall and PMS reveal new tech upgrades to boost adviser performance

Published on

Bankhall and PMS Mortgage Club, both part of Sesame Bankhall Group (SBG), have launched a series of enhancements to their advisory platform through their ongoing collaboration with Acre.

The latest updates are designed to help Directly Authorised (DA) firms boost efficiency, improve compliance with Consumer Duty regulations and ultimately deliver better customer outcomes.

At the heart of the new offering are advanced Consumer Duty Dashboards, which allow advisers instant access to real-time compliance and business performance data. Developed by Acre and supported by Bankhall’s regulatory expertise, the dashboards offer live tracking and analysis of key metrics such as amended standard fee cases, lender and insurer concentration, and the service levels delivered to vulnerable clients.

Crucially, advisers can now filter results by specific Consumer Duty outcomes – including Products and Services, Price and Value, Consumer Understanding and Consumer Support – helping them make informed, data-driven decisions while fulfilling their regulatory obligations.

A further wave of features is expected in the second quarter of 2025. This includes a revamped Consumer Duty Survey to provide deeper insights into compliance performance. In addition, members of Bankhall and PMS will have exclusive access to new data export functionality within the Retail Mediation Activities Return (RMAR) Reporting Tool. This will enable advisers to extract key data from Acre’s platform in a format tailored for regulatory submission.

The suite of upgrades also includes a new version of the Health Fact Find, which has been overhauled to improve the accuracy of client data, reduce time wasted on unsuitable product searches and improve the quality of advice. Enhancements to the protection journey have also been introduced, streamlining the process of building protection cases and encouraging more effective protection conversations during mortgage appointments.

Claire Cherrington, DA distribution director at Sesame Bankhall Group, said: “We want to be a proactive partner for life for our Directly Authorised advisers, giving them the tools, tech and support they need to thrive, whether they’re starting out, scaling up or planning their exit.

“These enhancements help advisers to deliver outstanding client service, stay compliant and run their businesses safely. We’ll keep innovating with partners such as Acre to give advisers the edge in a competitive market.”

Justus Brown, chief executive and founder of Acre, added: “Evolving regulation and fast-moving mortgage conditions are driving advisors, their firms and networks to change how they do business. Joining forces with PMS and Bankhall means we can combine superior industry knowledge and experience with the best technology innovation, helping accelerate this change.

“We have always believed that technology should drive compliance by design, by building on industry expertise – and continuing our long-standing collaboration with Sesame Bankhall Group is a great example of how this innovative approach improves brokers’ bottom line.”

COMMENT ON MORTGAGE SOUP

We want to hear from you!
Leave a comment and get the conversation started.
You need to register to post, so please login or sign up below.

Latest articles

The Exeter reveals 2024 health, income protection and life payouts

UK mutual health and protection insurer The Exeter paid out £61 million in claims...

Tandem reports record green lending as customers cut 70,000 tonnes of CO₂

Tandem Bank has published its most comprehensive ESG report to date, disclosing that it...

HTB provides £20m+ facility for land portfolio refinancing

Hampshire Trust Bank has completed a development finance facility in excess of £20m to...

Davisons Law joins conveybuddy panel

Conveyancing distributor conveybuddy has announced that West Midlands-based Davisons Law has joined its panel...

LHV Bank backs social housing expansion with loan to Vital Homes

LHV Bank has completed its first direct loan in the social housing sector with...

Latest opinions

A home shouldn’t be out of reach for those who keep the UK running

In a housing market that has grown steadily more selective, it is often those...

Richard Pike: A conference of positivity – Global ABS Day three

It’s time for reflection of the last three days here in Barca. To readers,...

Maximising embedded value and delivering a great service

While advisers understand the importance of looking after existing clients, nurturing your back book...

Open banking and smart data transformed finance – now it’s time to do the same for property

The UK is set for a 'smart data' revolution, a revolution which began with...

Other news

The Exeter reveals 2024 health, income protection and life payouts

UK mutual health and protection insurer The Exeter paid out £61 million in claims...

Tandem reports record green lending as customers cut 70,000 tonnes of CO₂

Tandem Bank has published its most comprehensive ESG report to date, disclosing that it...

HTB provides £20m+ facility for land portfolio refinancing

Hampshire Trust Bank has completed a development finance facility in excess of £20m to...