Alexander Hall has completed a mortgage with Pepper Money for a client with a CCJ, default and other credit issues.

The client, who was referred to Alexander Hall by an estate agency partner, wanted to buy their parents out of the property and needed to act quickly as the mortgage term on the property was expiring in three months.

The client initially sort help from a broker and was turned away after being told they couldn’t help the client due to their fairly significant adverse credit. This included a Default 10 months ago, a CCJ two years ago, a status 5 on their credit card three months ago and a status 4 on another credit card two years ago.

The client was not deterred and was subsequently referred by the estate agent to Alexander Hall, where she spoke to Hollie Stinson, an associate director at the firm.

Stinson (pictured) successfully placed the case with Pepper Money, which was able to ignore the default and CCJ as they were satisfied more than three months before application. Pepper could also consider the credit card missed payments and accept the application on its standard product range. The application progressed smoothly and the case was offered within five days of submission.

In addition, Hollie was able to choose to take the mortgage over a longer term, helping to keep the payments affordable for the client at the same time as providing a solution that many other brokers may have ignored.

Stinson said: “It is great to be able to support clients who have less than perfect credit. Pepper’s commitment to transparency and quick response times makes the mortgage application process smooth and stress-free. This truly helps us deliver exceptional service from start to finish and it is a pleasure to work with Pepper.”

Paul Adams, sales director at Pepper Money, added: “The government recently suggested tax rises and warned that a ‘painful’ budget is ahead. Furthermore, according to the Office for Budget Responsibility’s November 2023 forecast, household debt of all types is forecast to rise from £2,259 billion in 2023 to £2,429 billion in 2025. This means we are likely to see a rise in specialist mortgage or adverse customers, which make it even more concerning that brokers are continuing to turn away customers due to their financial circumstances.

“This case is an excellent example of what can be achieved when a broker has a good awareness of the options available for customers with adverse credit.”